Barbie releases first-ever doll with hearing aids. 5 other groundbreaking Barbies

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Barbie wearing a hearing aid

By Ishita Srivastava, Daily O

Barbie has been an icon and inspiration for women across the world. Since its creation in 1959, Barbie has evolved from being only a doll for young girls to a global symbol of ‘anything is possible’.

The doll, however, has a long history of lacking inclusivity, in terms of race and body shape. Celebrities like Kim Kardashian and Lizzo have made the non-Barbie body type ‘stylish’ and as social media is evolving to become a safe space for all body types and races, Barbie has begun making changes of its own.

Here are 5 groundbreaking Barbie dolls that promote body acceptance and racial diversity:

1. HEARING AID BARBIE

On May 11, Barbie’s latest Fashionistas line was announced and it was a reason for joy for many consumers with hearing disabilities. The new collection, for the first time, features a Barbie doll with behind-the-ear hearing aids.

The new line also features a doll with a prosthetic leg and a Ken doll with vitiligo.

Mattel’s Barbie team collaborated with expert and hearing loss advocate Dr Jen Richardson in order to accurately represent the doll.

“I’m honoured to have worked with Barbie to create an accurate reflection of a doll with behind-the-ear hearing aids. As an educational audiologist with over 18 years of experience working in hearing loss advocacy, it’s inspiring to see those who experience hearing loss reflected in a doll,” said Dr Richardson.

While in 2020, Mattel did release a Barbie doll with vitiligo, this is the first time a Ken doll has been released with the skin disease. (Read more about vitiligo Barbie here: 11 fancy Barbie dolls we wish we had in the 90s. Just like the Queen Elizabeth one)

2. DISABLED BARBIE

Barbie’s 2019 Fashionistas line marked the first time Mattel released Barbie dolls with physical disabilities. Available to buy since June 2019, the new line featured a Barbie doll with a prosthetic leg and another doll with a wheelchair.

Similar to Mattel’s collaboration with Dr Richardson to create a Barbie doll with hearing aids, Mattel joined hands with 13-year-old disability activist who was born without a left forearm, Jordan Reeves in 2019 to create the Barbie doll with a prosthetic leg.

Mattel also worked with the UCLA Mattel Children’s Hospital and wheelchair experts to design the Barbie doll with a wheelchair.

Not only the physically disabled Barbie dolls, Mattel also introduced a Barbie DreamHouse compatible ramp to promote infrastructure accessibility for the physically disabled.

3. BODY POSITIVE BARBIE

Back in January 2016, Mattel announced that Barbie will now be available to buy in three new body shapes; tall, petite and curvy, marking the first time the popularly skinny doll was available in other body types.

At the time, spokeswoman Michelle Chidoni explained that the new Barbie dolls will allow “the product line to be a better reflection of what girls see in the world around them.”

4. ASIAN BARBIE

Named Oriental Barbie, Mattel’s first Asian Barbie doll was released in 1981. The collector doll was a part of Barbie’s Dolls of the World collection.

The Oriental Barbie was released in a long yellow dress with red trimmings and a red and golden-flowered jacket. Oriental Barbie described herself as from Hong Kong. Since Oriental Barbie was the first Barbie of its kind, the face sculpt came to be known as the Oriental / Miko / Kira Face Sculpt.

While Mattel did release an Asian Barbie in 1981, it was ultimately in March 2022 when the toymaker released its first Desi Barbie. To celebrate Women’s History Month, Mattel released a South Asian Barbie who was modelled after Deepica Mutyala, the founder and CEO of makeup brand Live Tinted.

Click here to read the full article on Daily O.

The NMSDC Equity Honors 2023–Applications Now Open
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gold cup winner on bokeh background, 3D illustration

The National Minority Supplier Development Council (NMSDC) Equity Honors awards are presented to corporate chief officers who have been recognized by their peers as the true leaders at the vanguard of economic equity and minority business integration.

Submit an application for your CEO, COO, CFO, CIO, CMO, CDO, and CPO of the Year. All applications* must be started** by Dec. 20 to be considered.

Submit Application Here!

*Qualified applications submitted for The Equity Honors in 2022 have been cloned for consideration for the 2023 Equity Honors. Simply log into the NMSDC Awards Portal and update your application, then submit. Previous winners of The Equity Honors are ineligible to apply again for a minimum of 3 years.

**We will reopen the applications in March of 2023 to collect 2022 comparative data that will complete the application. All applications that have been started by Dec. 20 will constitute The Equity Honors Nominees for 2023 with nominees highlighted on the Forum website and invited to the 2023 Minority Business Economic Forum.

For more information about NMSDC visit, nmsdc.org

Women break ceilings and conventions in the workplace and beyond
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Motion blurred shot of two business people talking through modern office hallway. People walking in office entrance hall.

Open, candid conversations about diversity and inclusion in our society and workplace must continue in order to support the fight for equality. Thankfully, these conversations continue to take place across Bloomberg, in various forms and forums.

One of the goals of these exchanges is to explore different facets of identity and experience from the first-hand perspectives of employees across the firm.

In this edition, we delve into the lived experiences of our colleagues as they have persisted in breaking glass ceilings and bucking conventions, and shows us how we can best support progress for women in the workplace.

Nayla Razzouk, Dubai

“Bring a new perspective, don’t try to blend in, embrace your differences. Learn something new every day. And most of all, be productive.”

Nayla Razzouk
Nayla with the UK Royal Marines while covering the Iraq War in 2003

Nayla grew up during the civil war in Lebanon, and naturally ended up covering these conflicts across the Middle East. She joined Bloomberg in 2010 to cover Iraq and energy/OPEC news, and recently took on the role of Managing Editor for the Middle East and North Africa.

In what way have you broken glass ceilings or conventions? What challenges did you face, and how did you overcome them?

Working as a journalist can have its challenges as a woman, and there are additional challenges in this part of the world, where the circles of power are dominated by men. Often, you’re the only woman in the room or at the front, so it can be intimidating and even dangerous. I’ve encountered situations where people I wanted to interview would try to intimidate me because I was a woman. Some wouldn’t speak to women – I once asked my driver to act as a go-between while I stood behind a door. It can only build character, and this has helped me acquire the confidence to say that I will always find a way to do my job — even more so today, in my new challenge as the first woman to lead the MENA region.

What strengths do you believe your identity and experiences bring to your professional and personal life?

Having grown up and worked in tough environments has helped me acquire assertiveness and an ability to tolerate stress in a calm manner, while showing empathy to others. These traits and experiences were very valuable in leading our teams through COVID-19, making sure everyone is safe, continues to perform well, and knows that they can count on us in uncertain times.

Stephanie Flanders, London

“Though a proud feminist, I would still hesitate to describe any particular attitude or experience as uniquely female.”

Stephanie Flanders

Stephanie has been both an economist and an economic journalist — she joined Bloomberg in 2017 and now does both, leading Bloomberg Economics and following a lifelong passion to demystify the global economy for a wider audience.

In what way have you broken glass ceilings or conventions? What challenges did you face, and how did you overcome them?

When I became the BBC’s Economics Editor, I was the first woman to occupy a specialist editor job. Happily, there have been plenty more since then, and in general I would say that economics has become a little less male-dominated over the course of my career. In a previous role, I was aware that I was paid much less than several male colleagues in similar roles. That’s a challenge I failed to overcome, but overall I don’t feel I have been held back by my gender. If anything, it has given me an edge — it’s striking how many of the major global banks now have female chief economists.

What advice do you have for future convention- and ceiling-breakers?

When you’re making a case for yourself, don’t start with the skills you don’t have. I thought it was just an outdated stereotype until I started interviewing women and men for jobs. So many women really do lead with the stuff they can’t do. It’s extraordinary. 

Vandna Dawar Ramchandani, Singapore

“Understand and accept that every person and situation is different, so be empathetic and encouraging, and build trust so women feel empowered to share and take risks.”

Vandna Ramchandani

Vandna was born and raised in India. She joined Bloomberg in 1997 as a Terminal Sales rep, while living in Jakarta, Indonesia, and is now leading Corporate Philanthropy for APAC.

In what way have you broken glass ceilings or conventions? What challenges did you face, and how did you overcome them?

In Asia, particularly in India, a woman’s role is primarily expected to be that of a home-maker. I was committed to growing my career — even after having a family — taking on additional responsibility and relocating. When I first took on the roles of APAC Global Data Manager and then Singapore Office Committee chair, the first female in those roles, I did feel nervous about the step up, but there is so much support at Bloomberg, women just need to believe in themselves and lean in.

The biggest challenge is creating a balance that works for you, and often managing your guilt as a mum. There are no shortcuts so you start to run your life through “to-do” lists and constantly prioritize. My social life and personal time became secondary; my work and family were the priority. I wanted to live the life I dreamed of for my daughter and “walk the talk.”

What strengths do you believe your identity and experiences bring to your professional and personal life?

Authenticity, drive, hard work, empathy, and the desire to constantly challenge the status quo! Multi-tasking is not a choice, so you just become good at it. You learn to problem-solve and be creative, which lends itself wonderfully to a career at Bloomberg. 

Nita Ditele-Bourgeois, New York

“Take risks and embrace failures. Be determined, never settle, and let your skills speak for themselves; not your gender.”

Nita Ditele Bourgeois

Originally from the South, Nita was raised in New York at the heart of a family that fostered continuous learning. She joined Bloomberg in 2007 as a Legal Negotiations Specialist, and is now a Product Operations manager in Enterprise Data.

In what way have you broken glass ceilings or conventions? What challenges did you face, and how did you overcome them?

Last year, after 13 years in Legal, I joined Enterprise Data. I saw an opportunity to leverage transferable skills, challenge myself, and grow. I wanted to be part of an exciting journey with the business from a different vantage point.

After encountering gender stereotypes and micro-aggressions throughout my career, I’ve found that the confidence and determination instilled at young age provided me the resilience and fortitude to address challenges head-on.

What strengths do you believe your identity and experiences bring to your professional and personal life?

Active listening has made the biggest impact. It takes time and intentionality, but the outcomes are enormous: positive engagement, sharing ideas, productivity, and stronger communication between individuals.

Celine Shi, Shanghai

“My experience has really been about breaking ceilings in my own mind.”

Celine Shi

A native of Sichuan, China, Celine joined Bloomberg Analytics in 2011 in Singapore before taking on the challenge of expanding team coverage in Beijing. She now manages buy-side product specialists in Shanghai.

In what way have you broken glass ceilings or conventions? What challenges did you face, and how did you overcome them?

Early in my career, I didn’t want to draw attention to my sexual orientation, as I truly believe it has no relevance to how well someone performs at work. I kept my identity as a queer woman to myself, even though Bloomberg has been very supportive and open about our LGBTQ community. I later realized that this secret impacted how comfortable I was with colleagues and friends — I wasn’t being myself. I came out in 2017 and was able to fully embrace my friendships and work relationships, which helped me become more confident and perform better.

What advice do you have for future convention- and ceiling-breakers?

Do not set your own glass ceiling. Many of the women I know feel less confident about opportunities and question themselves: Am I really qualified for this? Do I have what it takes? We should be more confident in the different values and experiences we bring, and give ourselves a chance to be seen.

Deanna Hallett, London

“Seek out individuals and groups of people who will support you, lift you up, challenge you, and affirm your identity and your goals — no one can reach that glass ceiling alone.”

Deanna Hallett

Deanna interned for Bloomberg twice before joining full-time after graduating university in 2019. She currently works in UK government and regulatory relations and is the co-lead for the LGBTQ+ and Ally Community in EMEA.

In what ways have you broken glass ceilings or conventions?

I was the first woman in my family to apply to university, the first to run for local councillor, the first to move abroad, and the first woman to come out as LGBT+ in my family. I faced a lot of challenges growing up, including poverty, and psychological and physical abuse from my father, which was particularly acute when I came out as gay. More broadly, I grew up in an environment where I was just expected to manage, have kids, and then become a full-time mum. It was difficult pursuing my own goals and independence when it didn’t marry the view of what my family expected.

What can our colleagues and communities to do become better allies to women in the workforce?

Actively listen. It’s only by taking into consideration people’s experiences that we can ensure the glass ceiling is shattered for all women — particularly LGBT+ women and women of colour, who are too often left behind.

Click here to read the full article on Bloomberg.

Cracking the code: Working together to engage and empower female technologists at Bloomberg
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diverse women working on laptop

To create products that serve increasingly diverse customers and solve a wider range of social problems, technology companies need women engineers. However, only 25 percent of math and computer science jobs in the United States are filled by women, and one-third of women in the U.S. and China quit these jobs mid-career due to factors like social isolation, a lack of access to creative technical roles and difficulty advancing to leadership positions.

At Bloomberg, we’ve established a company culture that supports gender equality in a multitude of ways – from company-wide Diversity & Inclusion business plans to a newly expanded family leave policy. But we know that’s not enough. In recent years, we’ve adopted a system-wide approach to increasing the number of women in technical roles, taking steps to remove barriers to advancement both inside our organization and beyond Bloomberg, supporting female talent from middle school through mid-career.

While the number of women in technical jobs at Bloomberg is growing, we’re committed to making progress faster and completing all the steps needed to solve the equation. Here are some of the ways we’re tackling this important deficit – and making quantifiable change.

Early engagement

Bloomberg supports organizations that help increase women’s participation in STEM and financial technology, exposing students to various career options through Bloomberg Startup and encouraging our female engineers to engage with the next generation of talent.

Collaboration, creativity, and a love of problem-solving drew Chelsea Ohh to the field of engineering. Now she works at Bloomberg as a software engineer team lead, helping to provide critical information to financial decision makers across the globe.

Recruitment

We target our entry-level engineering recruiting efforts at colleges that have achieved or are focused on gender parity in their STEM classes. And because not all the best talent come from the same schools or have the same experiences, Bloomberg actively seeks women engineers with non-traditional backgrounds or career paths.

Talent development

Women engineers can sharpen their technical skills through open courses, on-site training sessions, and business hackathons held throughout the year. Bloomberg is committed to inspiring our female employees, eliminating barriers like impostor syndrome, and encouraging them to pursue opportunities in engineering.

Community & allies

To strengthen its network of female engineers, global BWIT (Bloomberg Women in Technology) chapters organize more than 150 events, mentoring sessions, and meet-ups a year. The community also engages male allies and advocates, sharing strategies to help them support their female colleagues.

Click here to read the full article on Bloomberg.

Work From Home Strategies
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By Danielle Jackola

Remote work has become increasingly popular, and while many companies utilized it as a temporary solution during the pandemic, others have realized the endless benefits of maintaining a remote workforce. Working remotely doesn’t necessarily mean you’re doing work from your home; it represents the freedom to work from a variety of locations, including on the road while you travel, from a coffee shop or somewhere that inspires you.

Whether you are considering remote work or need some strategies for keeping sane while working remotely, here are some tried and true work-from-home tips to set you up for success.

The Power of Routine

Creating and maintaining a routine will help you work efficiently and effectively. If starting your day without a cup of coffee in hand sounds like torture, set a timer on your coffee maker, so it’s ready to go. Consider the steps you need to be prepared and focused as an employee. This includes choosing a bedtime and wake-up time that supports your schedule and sleep requirements. Allow extra time for things like feeding pets, getting kids off to school or checking personal emails.

Allowing yourself adequate time to complete and shift from one task to another before you sit down for work will let you start your workday energized, focused and ready to thrive in your role. Think about the time you saved by not commuting to an office and use it to your advantage.

Maintain your Rituals

Daily rituals are an effective tool for creating balance in your personal and professional life, but they also allow you to transition in and out of work smoothly. When you wrap up your workday, tidy your workspace, shut everything down and if you’re able to, separate from your job so you can shift your energy to your personal life. Taking a walk after work to get fresh air and exercise is the perfect way to use the adjustment time to your advantage. If you live with others, define roles in your house so everyone knows what to expect and how they can contribute to fostering a low-stress environment.

Dress for Success

While the idea of working from bed in pajamas is tempting, consider the impact on your sleep cycle and your body’s ability to recognize the signals that it’s time for rest. Your bed should be a sacred space for rest. When you start your day, select attire that aligns with your job and projects confidence. As a professional, leggings and the college sweatshirt you have quite literally worn to pieces aren’t the best options. You shouldn’t be looking for places to hide when a last-minute video conference pops up. If you’re not comfortable on-screen, you need to reconsider your attire.

Dedicate a Workspace

Design a space that allows you to be organized and productive. Even with space limitations, you can choose a spot that fosters both creativity and concentration and supports you in bringing your A-game every day. Give yourself the gift of a dedicated workspace that will enable you to focus on work.

Connectivity is Crucial

Test your internet and cell phone connections throughout your home. It’s critical to perform your job as well remotely as you would in-house at your company. If your signals are weak, find ways to improve them, like asking your cell provider for a signal booster or increasing the speed of your internet service.

Gather Supplies

Consider the type of work you do and what you need to perform your position effectively. Do you need a second computer screen, specialized software, do you maintain paper files, or do you need a dedicated printer? Your role will help you determine the tools you need to be successful. Ask your employer if they provide these tools or if they are the responsibility of their employees.

Stay Connected

Maintain contact with your colleagues and communicate your preferences for communication throughout the day. Do you prefer to receive texts, emails or a phone call when something urgent arises? Does your team utilize weekly or even daily meetings to keep everyone connected and up-to-speed?

Take Breaks

The secret to maintaining sanity while working remotely? Schedule time for lunch and mini breaks, so you give your brain a break. You’ll come back refreshed and ready to crush your goals for the day.

Reflect and Adjust

Periodically consider what is and isn’t working in your remote work environment. Don’t be afraid to acknowledge if something isn’t serving you and then determine the steps you can take to adjust your situation. By allowing yourself the ability to be flexible, you can make changes along the way that keep you thriving as a remote employee.

5 High-Paying & Fast-Growing Careers for Women
LinkedIn

In a world that’s constantly changing, finding a career that offers job security and steady finances in a growing market can be tremendously comforting. If you’re looking for the best field to pursue, here are some top jobs offering high salaries and exceeding the expectations of the job market. Note: The average growth percentage for any career is eight percent.

Computer and Information Systems Managers

Description: Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals. Typical job duties associated with this position are analyzing technology needs within companies, computer maintenance, cyber-security and keeping up to date with the latest technology trends.

Education Requirements: Computer and information systems managers typically need a bachelor’s degree in computer and information technology or a related field, such as engineering technologies. Many organizations also require their computer and information systems managers to have a graduate degree. A Master of Business Administration (MBA) is common and takes two years beyond the undergraduate level to complete.

Average Annual Salary: $159,010 per year

Job Growth Outlook: 11 percent

Human Resources Managers

Description: Human resources managers plan, coordinate and direct the administrative functions of an organization. They manage the recruiting, interviewing and hiring of new staff, consult with top executives on strategic planning and serve as a link between an organization’s management and its employees. Their duties can entail coordinating an organization’s workforce to best suit employees, designing and overseeing employee benefit programs and handling staffing issues, such as mediating disputes and directing disciplinary procedures.

Education Requirements: Human resources managers typically need a bachelor’s degree to enter the occupation. The degree may be in human resources or another field, such as business, communications or psychology. Courses in subjects such as conflict management may be helpful.

Average Annual Salary: $126,230 per year

Job Growth Outlook: 9 percent

Nurse Practitioners

Description: Nurse practitioners, also referred to as advanced practice registered nurses (APRNs), coordinate patient care and may provide primary and specialty healthcare. Their duties could also include operating and monitoring medical equipment, diagnoses, research, running tests and creating patient care plans. The scope of practice varies from state to state.

Education: Nurse practitioners must have a master’s degree in their specialty. APRNs also must be licensed registered nurses in their state, pass a national certification exam and have a state APRN license.

Average Annual Salary: $123,780 per year

Job Growth Outlook: 45 percent

Physician Assistant

Description: Physician assistants, also known as PAs, practice medicine in teams with physicians, surgeons and other healthcare workers. They examine, diagnose and treat patients. Physician assistants may also research new treatments, conduct health-centered outreach programs and speak on health and wellness.

Education Requirement: Physician assistants typically need a master’s degree from an accredited educational program. Earning that degree usually takes at least two years of full-time postgraduate study. PA graduate school applicants usually have experience caring directly for patients. All states require physician assistants to be licensed.

Average Annual Salary: $121,530 per year

Job Growth Outlook: 31 percent

Software Developers

Description: Software developers create computer applications that allow users to do specific tasks and the underlying systems that run the devices or control networks. They may also analyze clients’ design needs, have a strong understanding of ADA compliancy online, recommend software upgrades and perform software maintenance.

Education Requirements: Software developers, quality assurance analysts and testers typically need a bachelor’s degree in computer and information technology or a related field. Some employers prefer to hire developers who have a master’s degree.

Average Annual Salary: $110,140 per year

Job Growth Outlook: 22 percent

Sources: Bureau of Labor Statistics, The Balance Careers

The Latinx Community’s Growing Influence
LinkedIn
Latina reading magazine

The United States is currently experiencing a massive demographic shift, led in large part by the nation’s Latinx population. This group is growing rapidly, quickly becoming the most culturally and economically influential community in the country.

According to the 2020 U.S. Census, the country’s Hispanic or Latinx population grew from 50.5 million in 2010 (16.3% of the U.S. population)  to 62.1 million in 2020 (18.7%). That’s an increase of 23 percent. In fact, slightly more than half (51.1%) of the total U.S. population growth between 2010 and 2020 came from growth in the country’s Latinx population.

It is no surprise then, that Latinx people have a massive effect on the U.S. economy. Their buying power is expected to reach $1.9 trillion by 2023, according to a report from Nielsen. This is up from $213 billion in 1990, marking an over 200% growth rate, more than double the growth in buying power of non-Latinx consumers.

This community’s economic influence reaches all industries, and it is critical that businesses gain a deeper understanding of Latinx culture. Doing so will allow business leadership to both better support employees and more effectively appeal to customers.

Understanding the Hypercultural Latinx individual

Among young Latinx people, there has been a rise in what is known as the “Hypercultural Latinx.”

Hypercultural Latinx people are often first-generation Americans who straddle both U.S. culture and their parents’ native Hispanic cultures. This group feels deeply connected to both aspects of their identities and has, in a sense, created their own blended, hybrid culture. As Ilse Calderon, an investor at OVO Fund, wrote on TechCrunch, a Hypercultural Latinx person is “100% Hispanic and 100% American.”

So, what do they want to buy? While Latinx people are clearly not a monolith, there are a few key trends across the community. According to research in the PwC Consumer

Intelligence Series, the Latinx population is especially enticed by new tech products. They are active on TikTok and exceedingly more likely to use WhatsApp and other social media platforms than other groups.

Nielsen also found that 45% of Latinx consumers buy from brands whose social values and causes align with theirs. This is 17% higher than the general population. Latinx people also share strong family values, as well as pride in their distinct cultural heritages. That is why organizations must engage the Latinx community and invite Latinx people to share their experiences.

It is pivotal that business leaders understand that “Latinx” is not a single streamlined culture. Rather, it is a diverse mix of traditions, nationalities, and values.

Embracing these cultural nuances is a key to understanding Latinx audiences. Organizations must consider methods to appeal to distinct Latinx groups, rather than marketing to the group as a whole.

Cultivating and advancing Latinx talent in the workplace

It isn’t only consumers that businesses should be thinking about. Latinx talent has also accounted for a massive 75% of U.S. labor force growth over the past six years, according to Nielsen. Nevertheless, only 3.8% of executive positions are held by Latinx men, and only 1.5% of are held by Latinx women.

Clearly, companies have a lot of work to do to attract and cultivate Latinx talent—and it all starts with recruitment. To ensure a diverse work force, companies must utilize culturally competent recruitment strategies that not only make new positions appealing to a variety of job seekers, but also give every applicant a fair chance.

According to an article in Hispanic Executive, understanding cultural differences can help recruiters create job descriptions that more effectively appeal to different communities. For example, the Latinx community feels a more communal sense of identity, compared to the more individualistic sense of identity in European-American culture. Recruiters should keep this in mind when thinking about what necessary skills they are highlighting for available roles.

Click here to read the complete article on Bloomberg.

Recognizing — and Celebrating — the Impact of the Hispanic Community
LinkedIn
diverse group of co-workers lined up

Hispanic Americans are launching more new businesses, achieving higher levels of education, and reaching the C-suite of Fortune 500 companies in greater numbers than ever.

Surprisingly, these advancements and economic milestones are often unknown by the very people responsible for them  – according to a recent survey, 77% of Latinx have no idea of their communities’ potential and contributions.

In that spirit, Bloomberg is spotlighting these accomplishments – and the perception gap behind them.

By celebrating and recognizing their influence and success, Hispanic Americans can feel more awakened, empowered and secure in the progress they’re making – both individually and as a united group.

bloomberg-latinx

And:
bloomberg latinx

However:

bloomberg latinx

Taking action

With this perception gap in mind, we spoke to members of the Hispanic community here at Bloomberg, learning their thoughts on this perception gap and the work necessary to close it.

As a Latina, I don’t see Latinx achievements promoted enough in our schools, the workplace, and in mass media. We are making progress through employee resource groups here at Bloomberg, which aim to highlight the achievements of Latinx in the corporate landscape and the world, but there is still lots of opportunity to expose all the wonderful growth and achievements of our community. I actively seek out Latinx representation on a daily basis by specifically supporting Latinx authors, joining organizations for Latinx advancement, reading Latinx news outlets, and supporting Latinx-run businesses. If we were more celebrated, with our contributions and presence being more prevalent, the perception could change. Our reach needs to be wider. – Juliana Rodriguez, Engineering

I’m driven by my heritage, coming from a family of Latinx small business owners and seeing how hard my family has worked over the years to start and grow businesses, making them successful not only for this generation but for my kids’ and beyond. That’s how I see the achievements of the Latinx community: work ethic, drive, and passion to pave a way for their families. There is still a huge gap when it comes to recognizing the community’s achievements because people need to care and be open to seeing this community as a whole for who they are. – Stephanie Saliba, Global Data

We need to make our collective voice louder than the spun narrative of the sensational news cycle. Let’s get comfortable with talking about the larger power the Latinx community has, including how we contribute to the economy, our workforce participation, our leading rates of entrepreneurship, business ownership, startup businesses, and overall contribution to GDP. Let’s also highlight our increased political power, in terms of percentage of the electorate, and our ability to demand change and action from our representatives that will benefit our community. – Priscilla Cunza-Marin, Global Data

Click here to read full article on Bloomberg.

Understanding the Emotional Tax on Black Professionals In the Workplace
LinkedIn
diverse business group walking and talking

Corporate hiring managers no longer need to argue the case for diversity. Data from the Pew Research Center suggests that eight-in-ten Americans value racial and ethnic diversity in the workplace, with 45% of survey respondents citing diverse perspectives and equal opportunity as grounds for increasing diversity. Another 34% see a clear business case for diversity, too, as it leads to a larger pool of potential workers.

Yet, diversity is only a starting point. Inclusion, the behavior that welcomes and supports diversity in corporate culture, goes beyond the obvious missed opportunities for great talent. Inclusion is a necessary tool for growth and competitiveness.

For people of color, coping with discrimination can create the burden of an “emotional tax” in the workplace. This emotional tax is defined as ‘the heightened experience of being treated differently from peers due to race/ethnicity or gender, triggering adverse effects on health and feelings of isolation and making it difficult to thrive at work.’ Nearly 60% of women and men of color have experienced this burden, according to a survey by Catalyst. When employees of any background don’t feel that their perspectives are welcomed and included, the company bottom line can suffer, too.

The Black tax

This emotional tax is often referred to as the “Black Tax,” because of its particular impact on Black people.

Data indicates that, while a majority of Black survey respondents reported facing discrimination, those with college or higher education experience were even more likely to say they have been affected. As many as 62% of Black workers in STEM fields—as compared to 44% of Asians, 42% of Hispanics and 13% of whites—revealed they have experienced various forms of racial or ethnic discrimination at work, including earning less than a coworker with the same role and receiving less support than their peers from managers. When Black workers face racial discrimination, bias, and microaggressions in their daily professional environment, their emotional and financial wellbeing can be affected.

When faced with bias and discrimination, Black workers may feel obligated to code-switch, a method of alternating between ways of self-expression, appearance, and behavior in the workplace, to downplay racial differences and connect with colleagues. This suppression of one’s racial identity can come at the cost of authenticity and self-confidence, and thus, decrease a sense of belonging in a work environment.

This discrimination also forces Black employees to contend with hypervisibility, the feeling of being overly visible for one’s race or ethnicity, while their unique skills and personalities seem invisible to others. While this phenomenon has been an issue for years, its effect is being felt now more than ever in the aftermath of the murders of Black Americans like George Floyd, Breonna Taylor, and Tony McDade, as well as the global Black Lives Matter protests that followed.

Intersectionality of multiple challenges

Facing the intersectional pressures of race and gender bias, Black women, especially, may need to navigate situations of gender bias more carefully, including things like being asked to do office housework or being interrupted while communicating in the workplace. Other situations that stem from racial bias, such as having their hair touched without consent or being told that they are exceptionally articulate or not like others of their race, can also take a toll. A common solution offered to women to thrive in the workplace is to “lean in” or be “more assertive.” However, due to pervasive stereotypes, Black women may be labeled as “angry,” or subjected to racially biased reprisals when speaking up for themselves.

Since the burden to stay vigilant against bias can impact an employee’s self-confidence, career path, and retention within an organization, it’s no surprise that professional and financial repercussions follow. This constant attention can become a job within a job, or, at the very least, an energy-draining distraction. Black employees in non-diverse and non-inclusive workplaces may lack access to the senior leaders and spheres of influence that could provide paths for career progression. The racial wage gap embedded in the corporate system, combined with the diminished opportunity to connect and move forward, can impact earning potential throughout a career.

The Black tax, being pervasive, also threatens the ability of Black families to build generational wealth. When Black employees earn fewer wages than their white counterparts, they have access to fewer opportunities for building net worth—via savings and investing—and ultimately, less to provide for and pass onto their families. As many Black professionals may be the first in their families and communities to have college degrees (along with the access to white-collar income), they often support extended families during their earning years. Thus, the burden of the Black tax can cast a far-reaching shadow over the economic health of Black communities.

The company bottom line takes a hit

Lack of diversity and inclusiveness can weaken the path to management for internal talent and make attracting innovative new stars a challenge. Unspoken pressure on people of color to be more qualified, more professional, and harder working than their colleagues just to be valued on par, can lead to reduced productivity, costly health struggles, and high turnover for this group. Data also indicates that employees who are not carrying that emotional tax burden may also become disenchanted with their organization’s intolerance for diverse POVs and will subsequently leave, as confirmed by 72% percent of respondents surveyed in a Deloitte Poll. Nearly two-thirds (65%) of employees surveyed in an SHRM study felt that the respectful treatment of all employees was a very important factor in their job satisfaction.

Companies that optimize productivity from a wide variety of people tend to perform better than companies that don’t. Exposure to diverse colleagues helps everyone learn to adopt inclusive practices. The results can include increased retention and employee engagement, broader attraction of top talent, better brand image within the community, stronger financial performance, and greater innovation.

Attracting the best talent and connecting with one’s customer base requires acknowledging women of color as an integral part of the available hiring pool. Women and people of color comprise 63% of the population, but account for less than 30% of senior business decision-makers. Women of color also make up the majority of the global female population. While strides toward gender inclusion show that approximately “1 in 5 C-suite executives is a woman,” still “only 1 in 25 C-suite executives is a woman of color.”

Click here to read the full article on Bloomberg.

Afro hair comb inventor hopes to inspire young black women
LinkedIn
Afro comb designer would have

By Felicity Evans, BBC

A woman launching an innovative new comb for afro hair wants to use her experience to get other young black women into engineering.

“I would have loved a young me to have been taught by a black woman,” said Swansea-based Youmna Mouhamad. She received an enterprise fellowship from the Royal Academy of Engineering to help her develop the product. Fewer than 2% of engineers are women from ethnic minorities.

“I want to be part of the change, so that a young person that comes after me is in a place where they feel much more heard and much more accepted,” said Youmna. She was doing a PhD in physics when she first got the idea for the Nyfasi Deluxe Detangler, which provides an easier way of conditioning natural afro hair.

Youmna supported her studies by working as a nanny and the little girl she looked after used to cry with pain when her hair was washed and conditioned.”The whole house would be full of tears,” she remembers. “I wanted her to have a better experience.

“I shifted to engineering because I always had a desire to work on things that I can touch with my hands, and I love the process of taking an idea and actually creating something.” Once Youmna had developed a prototype she looked for women with afro hair to join a focus group to test it. Lenient and her nine-year-old daughter, Goodness, were among the volunteers. “I have got three girls and I do their hair myself,” said Lenient.

“The washing process is dreadful because they don’t want to. Why? Because it’s quite painful for them, especially the combing part.” “And this detangler, the first time I tried it, it was really easy.” Goodness agreed, adding: “The normal comb feels like someone is pulling your hair, when it’s tangled it hurts. But with this comb, it’s very soft and easy to untangle.”

Click here to read the full article on BBC.

How 4 engineers and culture champions are growing their careers at Bloomberg
LinkedIn
Businesswoman at desk checking phone with tech graphs in background

Bloomberg Engineering’s culture champions innovation. This is made possible by the different perspectives of our 6,000+ software engineers around the globe, who come from diverse backgrounds and geographies and who possess a variety of technology specialties.

Meet four of Bloomberg’s software engineers – all of whom are active members of the Bloomberg Black in Tech Community across our New York, San Francisco and London engineering teams – and see how they’ve been empowered to impact our business globally.

 

Our conversations with them cover their paths to and work at Bloomberg, how they’ve grown professionally, their impact in technology, the importance of an inclusive workplace, and their efforts to attract more diversity to tech. Interviews were edited for length and clarity.

Lerena Holloway is a Software Engineer at Bloomberg's New York office.
Lerena Holloway is a Software Engineer at Bloomberg’s New York office.

Lerena Holloway

TITLE: Software Engineer
BLOOMBERG OFFICE: New York

How did you get to Bloomberg? What do you work on now?
I lived abroad for 5 years, during which time I taught English in South Korea for 3½ years. I then served in the U.S. Navy for 4 years, after which I felt the urge to embrace my technical talents. This career change turned out to be one of the best decisions I have ever made.

While finishing my MBA, I decided to apply to the Grace Hopper Program at Fullstack Academy, one of the country’s top-ranked coding bootcamps. This decision was the beginning of my path to Bloomberg, which I was drawn to for its philanthropic programs, the eclectic and dynamic nature of the Bloomberg Terminal, and the opportunity to be immersed in a culture of strong, talented software engineers.

I’m currently in the training program for new engineers. Prior to starting my training, I had the privilege of pre-training on the Commodities team, where I worked on building a map UI in React and Node.js and integrating it with a remote procedure call framework. I really enjoyed the learning process in discovering how to merge open source technologies with proprietary technologies.

Did you have any mentors or influential managers to guide your career along the way?
One of my mentors is Erik Anderson, the software engineer who helped created MAPS<GO> and many of Bloomberg’s chart functions. Erik has helped me a great deal in building my confidence to tackle things outside my comfort zone. He really has helped me see that I was capable of more than I thought and encouraged me along the way, which really made me more driven to put in the long hours of practice and study that it takes to get to Bloomberg.

What do you love most about working in tech?
I really enjoy the way it has evolved over the years and how it continues to change so rapidly. Working in technology forces me to continue learning and embrace my status as a ‘forever’ student. The moment we get too comfortable in this industry is the moment we are in danger of falling behind. There are so many advances and new technologies that, even after just one year, the older versions are quickly out-of-date. What I love most is that it is an industry that never gets too comfortable; it is about constantly improving the product and making applications faster and more efficient. The associated mental challenges and continuous learning excite me the most!

What are some of the unique challenges that people of color face getting into tech / within the tech industry?
Entering a male-dominated industry doesn’t come without trepidation. Knowing that people come equipped with certain biases that they themselves may not even be aware of plays a role; it is just the way we have all been socially-programmed by the media, our parents, and our communities. The tech industry is challenging by itself and people of color may have to face a few additional challenges, dealing with variations of micro-inequities, and the burden of not contributing to certain stereotypes. However, what I enjoy the most are the raised awareness and open discussions seeking to address these imbalances. It really shows how we, as a human species, are evolving our consciousness around these issues.

In your opinion, why are diversity and inclusion important? How do you personally promote diversity and inclusion with your teams and/or in the community?
Diversity and inclusion are crucial to the strength of any great organization. In order for technology to serve a wider range of users, understanding their needs and wants is very important. With the advent of globalization, this type of understanding can only be reached by increasing diversity and inclusion in the workplace.

I also enjoy sharing my experiences traveling and living abroad with my co-workers. It highlights the importance of travel as a way to break down barriers in understanding different cultures, which I believe is a pivotal step towards this objective. I am also a member of many different communities here at Bloomberg, so as not to limit the definition of myself to one particular ethnicity or background, but to expand my sense of self in order to represent the many different cultural experiences I’ve had and those I’ve adopted along the way.

Deji Akinyemi is a Senior Software Engineer at Bloomberg's New York office.
Deji Akinyemi is a Senior Software Engineer at Bloomberg’s New York office.

Deji Akinyemi

TITLE: Senior Software Engineer
BLOOMBERG OFFICE: New York

How did you get to Bloomberg?
I was an industry hire out of a Bloomberg recruiting event in Seattle, where I met the engineers who would eventually be my managers. They were great and provided an amazing vision of the technical challenges and company culture at Bloomberg.

What do you work on now?
I am presently working on designing and building out the underlying platform that supports Bloomberg’s Asset Investment Management (AIM) compliance workflows.

Did you have any mentors to guide your career along the way?
Most definitely! I was fortunate to have an awesome mentor when I first started at Bloomberg. He was one of those engineers whose code nuances and expressiveness are like revelations. I learned a lot about my team and Bloomberg’s culture just by contributing to his code. I was also fortunate to have supportive managers who accommodated my desire to be challenged. They were able to provide interesting, tangible and business-critical projects to broaden my scope and contributions.

What do you love most about working in tech?
It has been said that engineers are the gatekeepers for civilization. Being in tech is like a calling. The work one does has a direct impact on the well-being of others. It gets more interesting when your work pushes the boundaries of what is considered possible. When this happens, there is no greater feeling than creating something new. Then you realize that, in some small way, you’ve (hopefully) helped make the world just a bit better than before.

Are there any particular technologies that interest you?
Machine learning, especially around the areas of natural language processing and understanding. The best technologies are those that feel so completely natural and intuitive that you may forget that you are interacting with a machine. Ironically, it is extremely difficult to create such a system. Applications of ML have the powerful potential to change the way we all interact with technology, if not the very nature of the machines we use.

What are some of the unique challenges that people of color face getting into tech / within the tech industry?
There are very few of us in the tech industry. This truism begs us to ask why, as demographics don’t support this reality, as 10% of all college graduates and computer science majors are people of color. It’s sometimes hard not to feel excluded when there are very few people who look like you in the places that you are or want to be. There is often a significant effort required to go from ‘person of color,’ to ‘person,’ to ‘extremely capable person’ in the minds of others that people of other backgrounds do not face.

In your opinion, why are diversity and inclusion important?
Antifragility is a term coined by bestselling author Nassim Nicholas Taleb that describes systems that thrive in the face of volatility, shock or adversity. It represents the next step beyond robustness and resilience. I believe that, by their very nature, antifragile systems are diverse. Events that could take down a monoculture are often integrated and used for the greater good by an antifragile system. Diversity and inclusion promote antifragility by fostering teams that are tolerant, supportive, engaging and dynamic.

How do you personally promote diversity and inclusion with your teams and/or in the community?
I am one of the co-founders of the Bloomberg Black In Tech (BBIT) Community, which is composed of individuals in technology roles across Bloomberg – in engineering, product management, data science, etc. BBIT’s singular goal is to make Bloomberg the best place for minorities in tech across the industry. We host regular events to foster professional and personal development and create a fun, safe space. We work very hard to engage, support and empower the community at large through mentoring, recruiting, and outreach events on college campuses and at tech conferences with significant minority representation.

Akin Mousse is a BQuant Specialist for the Desktop Build Group in Bloomberg's San Francisco office.
Akin Mousse is a BQuant Specialist for the Desktop Build Group in Bloomberg’s San Francisco office.

Akin Mousse

TITLE: BQuant Specialist, Desktop Build Group
BLOOMBERG OFFICE: San Francisco

How did you get to Bloomberg? What do you work on now?
I spent the first five years of my career at leading French banks where, among other things, I designed and implemented technology to automate processes on trading floors. Bloomberg found me on LinkedIn and recruited me to our London office in 2013. I’ve now worked in our San Francisco office for five years.

I’m currently a BQuant Specialist in our Desktop Build Group. In this role, I educate our clients’ quantitative financial researchers, analysts, and data scientists to leverage BQuant, our interactive data analysis and quantitative research platform and new Bloomberg Query Language (BQL). To do this, I first have to understand our clients’ workflows and determine how and where our quant research solutions can help them derive value. Often, we can help clients reduce the amount of time and manual labor spent reviewing financial statements. We can incorporate probability and statistics that help clients make faster and more accurate decisions on their financial strategies. Many times, I create the specifications, design a custom application for a team of about 20-50 users, test the app, and implement it at the client site. Finally, I help train users to program in Python in order to leverage BQuant.

Did you have any mentors or influential managers to guide your career along the way?
It has been challenging finding a Black professional mentor. David Mitchell, a team leader for our market specialists, has been a huge inspiration for me. We both started our careers in finance and moved to tech, so I feel like we have much in common. I appreciate how he reaches out periodically to check in on me. I admire his leadership of Bloomberg’s Black Professional Community and am really impressed by his career trajectory and the network he has built. It’s really important to see a person of color in a senior position because it makes that rank seem attainable for the rest of us.

Sandra Lee, who works in Bloomberg’s Product Oversight Office, has also been an influential mentor since we first met in 2016. She’s been with Bloomberg for more than 20 years, and she has helped me understand Bloomberg’s culture and navigate internal networks. I often use her as a sounding board to help me articulate my vision and get a second opinion. On a personal level, she shows me the value of work-life balance.

What do you love most about working in tech?
I love being in a position where I’m learning something. Technology is perpetually evolving, and you always need to be on your toes to remain competitive. I will often think about a complex engineering challenge that I am trying to solve, and will have a candid conversation with a colleague or I will read an article, and then a solution will emerge. I then implement it and it is so satisfying when it works. I also like that tech has tangible results.

Are there any particular technologies that interest you?
I am really excited about artificial intelligence (AI) and machine learning (ML). I love the idea that technology can show us patterns that humans cannot otherwise see because we cannot scrape through large volumes of data as quickly. From there, we can extract specific insights that influence our decision-making.

My interest in AI and ML led me to complete a graduate-level certificate program at the University of San Francisco. While I’m not using these skills in my current role, I’m excited that Bloomberg is doing cutting-edge work in natural language processing and other areas related to ML and AI. I’ve also joined Bloomberg’s Machine Learning Guild so I can stay connected to this technology; otherwise, it is hard to stay on top of it when you don’t apply it on a daily basis.

What are some of the unique challenges that people of color face getting into tech / within the tech industry?
One word: R-E-P-R-E-S-E-N-T-A-T-I-O-N! We need to see peers and leaders who are people of color. When I don’t see people of color in leadership positions, I feel like it’s less possible to attain success. When I see Black leaders, I get a lot of motivation and affirmation that it could be me one day.

In my experience, people of color aren’t taken as seriously by their peers unless there are other people of color in leadership positions. I personally feel like I need to be better than anyone else in whatever I’m doing. I don’t want to give any opening for the quality of my work to be questioned. For that reason, I often spend extra time double-checking my work in order to make everything is perfect. No one asks me to do this, but I feel I must. This adds a dimension of extra stress because that workflow is not scalable or sustainable and can lead to burnout.

In your opinion, why are diversity and inclusion important? How do you personally promote diversity and inclusion with your teams and/or in the community?
Life is so much more fulfilling when you can interact with people from different backgrounds and ways of life. At work, a diverse team can help prevent tunnel vision when solving challenges or meeting client needs. Everyone comes with baggage and biases that sometimes makes communication uncomfortable, but this ultimately leads to rich learning experiences.

I’m always trying to recruit and advocate for more underrepresented minority candidates, because we are only likely to stay at Bloomberg if we continue seeing more diversity on our teams.

Jonathan “JC” Charlery is a Senior Software Engineer at Bloomberg's London office.
Jonathan “JC” Charlery is a Senior Software Engineer at Bloomberg’s London office.

Jonathan “JC” Charlery

TITLE: Senior Software Engineer
BLOOMBERG OFFICE: London

How did you get to Bloomberg?
I was on my way to interview with a different company during the career fair at Howard University, when I ran into Kerry Joseph, an engineer who was recruiting for Bloomberg. We got to chatting about the company and he invited me to an info session later that night. What struck me was how down-to-earth and genuine he was. He wasn’t trying to sell me anything; he just talked about his own experiences at the company and how the job allowed him to grow.

In talking about his own background, we discovered we were from neighbouring islands in the Caribbean so we shared a cultural background. Having that conversation, and seeing and hearing someone like me at Bloomberg who had such a positive experience is what really sold me on the company.

What do you work on now?
I’m on the Local Development team in London, which is part of our Developer Experience (DevX) group. Our team creates and supports the tools and workflows that allow engineers to develop and test their applications locally on their laptops using whatever tools they prefer, instead of relying on a limited shared environment.

Did you have any mentors or influential managers to guide your career along the way?
Zac Rider, who leads our Real-time Distribution Platform engineering team, and Becky Plummer, a software engineering team leader in DevX (and my current manager) are two of the most influential managers I’ve had during my tenure at Bloomberg. They’ve provided me with many opportunities for growth and helped me build up my confidence in my own abilities. They were instrumental in putting my career on its current trajectory.

Femi Popoola, a technical team lead in London, has also been an amazing mentor to me. We’ve spoken about many different topics related to personal and technical growth, like knowing which opportunities are right for you and how to manage them, to understanding when you’re ready to take on a new challenge (hint: you’re never going to be “ready,” but don’t let that stop you).

What do you love most about working in tech?
I love the rate at which everything changes in the tech industry, and the ease of being able to get involved.

The tech industry evolves so quickly that you’ll miss it if you blink. In the last 20 years or so, we’ve gone from having one dedicated phone line per family and maybe having a computer for the household to us all having a computer in our pockets and everyone having a phone. All the information this puts at our fingertips has made it much easier for anyone to become involved and even to transfer into tech-related fields from any profession.

Are there any particular technologies that interest you?
Docker and container technologies are particularly interesting to me. The ability to simulate an entire environment and have repeatable declarative processes have really changed the way we think about development, testing, and stability of our systems.

What are some of the unique challenges that people of color face getting into tech / within the tech industry?
Without seeing other people who look like them or can stand as a role model for them, people of colour tend to get discouraged from entering the tech industry. It is hard to continue being self-motivated or to believe you can achieve something if all the stereotypical icons don’t represent you in any way. It’s why Kerry stood out to me so much. He was West Indian and able to succeed in the tech industry. This isn’t spoken about often, but it creates a real psychological barrier for many people. Being able to connect with someone who shares your heritage or cultural background, and being able to see yourself in that person, are some of the greatest motivating factors.

In your opinion, why are diversity and inclusion important?
Diversity and inclusion are very important as they provide different perspectives. Having someone who can see something in a different manner and who brings their own background and experiences can help elicit a new style of thinking and new direction when it is needed the most. When all options have seemingly been exhausted, something which may seem intrinsically basic to someone can actually be just what is needed to get things moving again.

How do you personally promote diversity and inclusion with your teams and/or in the community?
I’ve spoken at events aimed at promoting and highlighting diversity and inclusion, as well as been a representative, speaker and mentor at both internal and external events aimed at empowering underprivileged youth to encourage them to pursue careers in STEM and grow their networks. This includes serving as a mentor to both university students and secondary school students.

I have been an advocate for and given advice about different ways to recruit effectively at select Historically Black Colleges & Universities (HBCUs) across the U.S. I’ve also attended university career fairs where I directly engage with students, serving not only as a company point of contact for them, but also sharing my experiences with them. I talk to new hires about my career progression and serve as a mentor to help them navigate the company’s culture.

Click here to read the full article on Bloomberg.

Air Force Civilian Service

Air Force Civilian Service

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American Family Insurance

American Family Insurance

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Upcoming Events

  1. The Small Business Expo–Multiple Event Dates
    February 17, 2022 - December 1, 2022
  2. NGLCC National Dinner 2022
    November 18, 2022 - December 21, 2022
  3. WBEC West Virtual Business Conference
    December 6, 2022 - December 8, 2022
  4. WBEC West Rise Up Strategic Procurement 2022
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  5. Elder Customers –Treating Customers with Empathy–Virtual Event
    December 14, 2022
  6. CSUN 38th Annual Assistive Technology Conference
    March 13, 2023 - March 17, 2023
  7. CSUN Assistive Technology Conference
    March 13, 2023 - March 17, 2023
  8. WBENC National Conference
    March 20, 2023 - March 23, 2023

Upcoming Events

  1. The Small Business Expo–Multiple Event Dates
    February 17, 2022 - December 1, 2022
  2. NGLCC National Dinner 2022
    November 18, 2022 - December 21, 2022
  3. WBEC West Virtual Business Conference
    December 6, 2022 - December 8, 2022
  4. WBEC West Rise Up Strategic Procurement 2022
    December 6, 2022 - December 8, 2022
  5. Elder Customers –Treating Customers with Empathy–Virtual Event
    December 14, 2022